Client Spotlight: Pacific Coast Communities, Heritage Building & Development

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Our Quality Assurance team is proud to have a long working history with many of our clients. In fact, it’s not unusual for these relationships to span 10 years, 15 years or longer. That is the case with two of our current homebuilder clients, whose shared family history goes back three generations.

Ron and Steve Baldwin’s grandfather first began building homes in Southern California in 1956. Today, more than 60 years and 20,000 homes later, they are each at the helm of their own successful firms, Pacific Coast Communities (PCC) and Heritage Building & Development. Both are keeping that tradition of high-quality homebuilding alive, with a diverse mix of new home communities currently underway in the vibrant Otay Ranch community in Chula Vista.

Xpera’s QA team is headed up by John Kyrklund, an industry veteran with more than 40 years of experience, who has personally inspected thousands of homes as an ICC-certified combination dwelling inspector. His relationships with PCC and Heritage date back to his days at Roel Consulting Services Inc., which was acquired by Xpera Group in 2012.

We asked our client contacts with both firms to share some feedback with us about how we have been able to help them achieve their quality goals over the years.

Here’s what they had to say.

Dawn Norton | Director of Operations for Pacific Coast Communities:

“John and his team handle all of our HERS rating and peer-review, from foundation to structural, all the way up. Based on his experience, John is very insightful, particularly on issues that arise in the field and with the interpretation of code between the city, subcontractors, etc. If there is any question, I know he’s going to catch it. He is extremely knowledgeable, especially with the newest codes. He really goes above and beyond for us, looking forward to help spot what could be a potential issue, putting the fire out before it starts. He is a huge benefit to us and a great reassurance that we’re doing things right.”

Bendt Norby | Director of Construction Operations for Heritage Building & Development:

“John and his entire team of guys are fantastic to work with. Their expertise with codes and waterproofing knowledge is indispensable. They really help us out with the other trades, coming out and giving us an extra set of eyes. They are great with scheduling, keeping everyone on track, and ensuring that our documentation is complete and up-to-date. As a company, we are committed to providing the highest quality product for our buyers, and we know that with the Xpera team in our corner we’re doing just that.”

To learn more about Xpera’s third-party peer review services for production builders, contact John Kyrklund at or Steve Grimes at

Topics: Quality Assurance, Building Codes and Standards, Client Spotlight, Code Compliance Review, Residential Construction


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